Privacy, Cookie & Website Policy

 

1. Privacy Policy

Introduction

Taplins (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our services.

Information we collect

We may collect and process the following information:

• Personal details such as your name, email address, telephone number, and postal address

• Information you provide via enquiry forms, emails, or consultations

• Technical data including IP address, browser type, device information, and usage data

How we use your information

Your information is used to:

• Respond to enquiries and provide our services

• Communicate with you regarding consultations or services

• Improve our website and user experience

• Meet legal, regulatory, or contractual obligations

We will only use your data where we have a lawful basis to do so, including consent, contractual necessity, or legitimate interest.

Data sharing

We do not sell your personal data. Your information may be shared with trusted third parties only where necessary to deliver our services or comply with legal obligations. All third parties are required to handle your data securely and in accordance with applicable laws.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal requirements.

Your rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details provided on our website.

2. Cookie Policy

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality, performance, and user experience.

How we use cookies

Our website may use:

• Essential cookies – necessary for the website to function correctly

• Analytics cookies – to understand how visitors use our website and improve performance

We do not use cookies to collect personally identifiable information without your consent.

Managing cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Where required, we use a cookie consent mechanism to allow you to manage your preferences.

3. Website Terms of Use

Website content

All content on this website is provided for general information purposes only. While we make reasonable efforts to ensure accuracy, we do not guarantee that all content is complete, current, or error-free.

Intellectual property

All content, branding, text, and images on this website are the property of Taplins unless otherwise stated. You may not reproduce, distribute, or use any content without prior written consent.

Limitation of liability

Taplins shall not be liable for any loss or damage arising from the use of, or inability to use, this website, except where liability cannot be excluded by law.

External links

This website may include links to third-party websites. We are not responsible for the content, privacy practices, or availability of external sites.

4. Changes to this policy

We may update this policy from time to time to reflect changes in legislation or our practices. Any updates will be posted on this page.

5. Contact

If you have any questions about this Privacy, Cookie & Website Policy, please contact us via the details provided on our website.